Customer Email Assistant
$Activate the skill in the Corporathon workspace: Customer Email Assistant
About the skill
The skill classifies the request, pulls in the fitting internal building blocks, and drafts a reply. Unclear cases are deliberately not answered, they are escalated to a human with a reason.
How it is used
Paste the request, set tone and approval rule. The draft always includes the sources used.
- 01
Store building blocks
Hand over standard replies, tone and legal requirements.
- 02
Generate a draft
Let the request be classified and review the draft.
- 03
Approve
Keep a four-eyes principle until the hit rate is stable.
Details
- Category
- Process Automation
- Owner
- AI Upskilling
- Created
- 5. Mai 2026
- Updated
- 19. August 2026
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Frequently asked questions
No. Sending deliberately stays a manual approval step.
They are escalated instead of answered, with a reason.